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Purview COVID-19 Customer Update and FAQs for Canadian Mortgage and Financial Professionals

Teranet LogoTo our valued customers,

Purview is closely monitoring the rapidly changing developments around COVID-19 (the novel coronavirus).

While the situation is fluid and uncertain, we are working hard to ensure the health and well-being of our employees, their families, and the community.

Under the Government of Ontario order, Purview and Teranet services and solutions are considered essential business. Our land registration services and online property data tools will remain accessible to Canadian mortgage and financial professionals.

We are equipped with the technology, resources and detailed business continuity program action plans to continue to minimize business impact while serving our customers.

These are the actions taken in the following pertinent areas:

o Employees: All Teranet employees are enabled to work from home.
o Data Centres and facilities that require 24/7 onsite coverage: Our data centres are fully operational and will continue to operate 24/7.

Teranet follows guidance from the World Health Organization and local authorities. Our Business Continuity Program (BCP) manages plans to address emergencies, including pandemics. Our priority is to protect the health and safety of our workforce. At this time, we do not foresee any disruption to our ability to serve customers.

We are answering more questions from our valued clients in Teranet’s COVID-19 Information Centre, including:

  • What actions Teranet has taken with respect to any associated risks of COVID-19?
  • Does Teranet have pandemic/business continuity programs (BCP) plans that are regularly updated?
  • Is Teranet prepared should the COVID-19 situation worsen?
  • Does Teranet have procedures for communication with customers, suppliers, and essential staff?
  • For employees that may have had exposure, does Teranet have steps to quarantine them for a specific duration?
  • And more.

Read it here: https://www.teranet.ca/teranet-news/teranets-covid-19-coronavirus-customer-update-and-faqs/

We are here to support you!

Supporting our customers is our number one priority, and we remain committed to providing you with the exceptional service and support you have come to expect. If you need further assistance, check our support information HERE.

Your Purview Customer Experience Team

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